Notice and Takedown Policy

Overview

Launchly operates a notice-and-takedown process to address reports of Content that may violate our Terms of Service, Acceptable Use Policy, or applicable laws. This policy describes how to submit reports and how Launchly responds to them.

Launchly provides software tools only and does not review Content before publication. Creators are responsible for their Content. Launchly will respond to valid reports in good faith but makes no guarantees about response times or outcomes.

How to Submit a Report

To submit a report, send an email to abuse@launchly.cloud with the following information:

• URL(s): Direct links to the Content or account in question
• Description: Clear description of the violation, including which policy or law is being violated
• Evidence: Screenshots, documentation, or other evidence supporting your report
• Contact Information: Your name, email address, and (if applicable) your relationship to the reported Content
• Good Faith Statement: A statement that your report is made in good faith and that the information is accurate

Response Process

Upon receipt of a report, Launchly will:

1. Review the report to determine if it contains sufficient information and appears to be made in good faith
2. Investigate the reported Content, which may include reviewing the Content, checking against our policies, and consulting with legal counsel if necessary
3. Take appropriate action, which may include:
   • Removing or disabling access to the Content
   • Suspending or terminating the Creator account
   • Reporting to law enforcement (for serious violations such as CSAM)
   • Taking no action if the report is determined to be invalid or unfounded
4. Notify the reporter of the outcome (where appropriate and legally permissible)

Response Times: Launchly will make reasonable efforts to respond to reports promptly, typically within 7-14 business days. However, response times may vary depending on the complexity of the report, volume of reports, and legal requirements. Launchly makes no guarantees about specific response times.

Repeat Infringer Policy

Creators who repeatedly violate our policies may be subject to:

• Progressive enforcement actions (warnings, temporary suspensions, permanent termination)
• Immediate termination for serious or repeated violations
• Permanent ban from the Platform

Launchly maintains records of violations and considers a Creator's history when determining enforcement actions.

Counter-Notice

If Content is removed based on a report and the Creator believes the removal was incorrect, the Creator may submit a counter-notice to abuse@launchly.cloud containing:

• Identification of the removed Content
• A statement under penalty of perjury that the Content was removed in error
• Contact information for the Creator
• Consent to jurisdiction for legal proceedings (if applicable)

Launchly will review counter-notices and may restore Content if the counter-notice is valid and the original report is determined to be unfounded. However, Launchly reserves the right to maintain removal if the Content violates our policies or applicable laws.

False Reports

Knowingly submitting false or malicious reports may result in:

• Rejection of the report
• Blocking of future reports from the same source
• Legal action where appropriate

Limitations

Launchly's notice-and-takedown process has limitations:

• Launchly does not pre-screen Content and relies on reports to identify violations
• Launchly makes decisions based on available information and may not have access to all relevant facts
• Launchly's decisions are final and not subject to appeal (except through counter-notice process)
• Launchly is not a court of law and cannot make legal determinations
• Disputes between Creators and customers are not handled through this process

Contact

For questions about this policy or to submit a report, contact us at abuse@launchly.cloud.