Contact - Launchly

Get in Touch

For different types of inquiries, please use the appropriate contact method below:

General Support

For questions about using the Platform, account issues, billing questions, or general inquiries.

Abuse Reports

To report violations of our Terms of Service, Acceptable Use Policy, or illegal content. See our Notice and Takedown Policy for details on how to submit reports.

abuse@launchly.cloud

Legal Inquiries

For legal matters, including questions about our Terms of Service, Privacy Policy, data protection, or legal requests (subpoenas, court orders, etc.).

legal@launchly.cloud

Response Times

We aim to respond to inquiries within:

Support: 1-3 business days
Abuse Reports: 7-14 business days (see Notice and Takedown Policy)
Legal: As required by applicable law

Response times may vary depending on the complexity of the inquiry and current volume of requests.

What to Include

To help us respond quickly and accurately, please include:

Your account email or username (if applicable)
A clear description of your question or issue
Relevant URLs, screenshots, or documentation
Any error messages or logs (for technical issues)

Customer Refunds

Launchly does not process customer payments or issue customer refunds. If you are a customer seeking a refund, please contact the Creator directly or their payment provider. See our Refund Policy for more information.